4 Key Learnings from IFMA World Workplace 2024

Earlier this month, I had the privilege of attending IFMA World Workplace 2024, the International Facilities Management Association’s annual conference, held from October 9-11 in San Antonio, Texas.

As someone with no first-hand experience in the facilities management industry, I attended with the goal of learning as much as I could from the experts – and boy, did I ever!

The event was a goldmine of insights, offering an opportunity to connect with many industry leaders in multi-site facility management. I also left with a greater understanding of how the role of facilities managers has evolved over time, and will continue to evolve beyond 2024.

Here are three key takeaways from the experience that left a lasting impression on me.

1. Precision, Food, and Space: Facilities Managers Mean Business

First off, I was so impressed by the event organization itself. Facilities managers are truly masters of execution!

From detailed planning to rapid adjustments, I saw first-hand just how adept they are at getting things done.

One example that stood out? Lunch ended at precisely 1:30 PM—and by 1:42, the entire dining area was transformed into a new setup with military precision. This level of detail isn’t just impressive; it’s critical for managing large, complex spaces.

As a former Texan myself, the Texas-themed meals were a memorable bonus—tacos, brisket, and fried tamales were all on the menu. I thought this was such a fun way to bring the conference location to life.

Last but not least, I appreciated how the space was designed for interaction. Each table sat just four people, which encouraged lots of meaningful connection and conversation.

I didn’t expect to learn so much about excellent facilities management from the conference organization itself, but it really highlighted how critical on-site management is when creating exceptional in-person experiences.

2. The Expanding Role of Facilities Managers: More Strategy, More Complexity

The responsibilities of facilities managers are evolving beyond operations.

Increasingly, facilities managers are tasked with responsibilities like understanding regulations, achieving Net Zero goals, and making measurable contributions to their organization’s bottom line.

Schneider Electric emphasized this shift during their presentation, discussing how facilities management has become more strategic than ever. With energy savings directly impacting the profit and loss statement, these professionals are on the front lines of improving efficiency and optimizing operations.

Facilities professionals now need tools that help them juggle multiple roles effectively.

3. Energy Efficiency Is the #1 Priority

In a highly engaging session led by Tim Bernardez of JLL Technologies, one thing became abundantly clear: energy efficiency is THE top priority for facilities managers.

JLL surveys facility managers every year – you can even download the The State of Facilities Management Technology 2024 report for free! According to the survey, reducing energy use is the leading concern across industries.

Bernardez highlighted another key insight—reactive work orders related to HVAC systems are the most frequent issue faced by facilities managers.

I was happy to hear this, because it validates Mysa HQ’s mission to help multi-site businesses get more visibility and control over their HVAC systems. When you have access to data, you can make more proactive rather than reactive decisions. This helps facilities managers avoid costly HVAC emergencies, and keep spaces comfortable for employees and customers alike.

4. The Road Ahead: The AI Era for Facilities Management

Despite shrinking budgets, facilities managers today are tasked to do and achieve more than ever before.

One of the ways the industry is exploring meeting this efficiency demand is through Artificial Intelligence.

There are many uses for AI in facilities management – from predictive maintenance to optimizing energy use. However, many don’t have a clear strategy in place for how to apply AI in a meaningful way, and will rely on trusted partners to guide them through the technology landscape.

We at Mysa HQ are excited to be part of this transformation, providing smart solutions that make HVAC management easier, more efficient, and more cost-effective.

Overall, it was a pleasure attending IFMA World Workplace 2024, and I look forward to continuing conversations with facilities leaders to help them achieve their energy goals!

Want to learn more about how Mysa HQ can help your multi-location business save energy and reduce operational costs? Book a demo today!

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